General Terms & Conditions
The information shown on this website is provided on an ‘as is’ basis. Information, products & services contained on this website may be out of date, include omissions, inaccuracies or other errors.
We reserve the right to make changes to this website without prior notice.
All items offered are subject to availability and we reserve the right to refuse any order.
All prices shown are in pounds sterling, NET of VAT. (We are not VAT registered)
Prices & specifications are subject to change without prior notice.
All sizes quoted are approximate.
Colours may vary due to manufacturing runs.
Ordering
Orders can be made:
- via this website
- by phone in the UK on 01392 428108 (an invoice will be generated and emailed to you for payment)
Customer service is open between 9am & 5.30pm GMT, Monday – Friday. Due to the high volume of calls at certain times you may be connected to the answerphone. Please leave a message and we will return your call as soon as possible.
Payment
UK private customers will need to have a credit or debit card to make a purchase. Please note that money is not taken from the card until goods are ready for dispatch. *We do not take Card payments over the telephone.
Carriage Charges
Carriage charges are calculated at cheque out
Items will be sent by carrier or Royal Mail Tracked 48 post.
Should an order require more than one delivery, full carriage will be charged on the first despatch only.
Delivery
We will endeavour to supply goods that are in stock at the time of ordering within 3 – 5 working days of receipt of order but reserve the right to exceed this for reasons outside our control.
Please allow 14 working days for initial deliveries to mainland UK addresses.
If you need an item for a particular date, please phone your order through on 01392 428108 and tell the Sales Operator when it is required and we will do our best to fulfil your request.
Goods that are out of stock will be ordered for you and despatched as soon as they become available.
Delivery for items not suitable for Royal Mail tracked 48 is made by courier and will require a signature on delivery. Please make sure you give us an address where there will be someone to receive the parcel(s).
Our couriers deliver to ground-floor doorsteps only, and whilst some drivers may be happy to assist in getting the item inside your residence, they are not contracted to do so. Please ensure there are at least two people available to move large items
Terms & Conditions – Specific.
Cancellation/Returns
All items returned – for whatever reason – must be agreed with us prior to return. Please telephone 01392 428108 to discuss procedure.
Under the United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days of delivery.
Items must be returned unopened in their original condition. This does not affect your statutory rights.
The customer is responsible for the charges incurred in returning an order unless items are faulty or sent in error on our part.
Damages & Claims
Any shortages or damage must be notified to us within 3 working days of receipt of the goods, otherwise claims cannot be entertained.
If the goods seem to be damaged on receipt, the delivery note should be signed ‘unexamined’ and cases and/or wrappings should be retained pending inspection.
We reserve the right, for reasons of supply, or otherwise, to substitute goods of the same or better quality if appropriate.
Privacy & Security
LMS Supplies does not sell, rent or give out personal details you submit to any 3rd party. We may use your phone number address or e-mail address to contact you about an order. Any personal details gathered from order or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely on our computer.
All on-line credit card transactions take place on ProtX secure servers.
Guarantees
All goods are covered by Manufacturer’s Guarantees where applicable.
Company Details
All correspondence should be sent to our office in Caerphilly as follows:
E&P Trading Ltd
Unit 8, Dragon Court
12 Greenway
Bedwas House Industrial Estate
Bedwas
Caerphilly
CF83 8JJ
Tel. 01392 428108
Company registered in England & Wales no. 15984165